Y20 believes betting should be a form of entertainment — not a burden. Responsible gaming means knowing your limits, stopping when you should, and asking for help when you need it. This page has everything you need about y20's safety measures and support resources.
At y20, actions speak louder than words. Here are some figures showing what we do to protect every member.
Betting addiction is not a sign of weakness — it's a health issue that requires the right support. At y20, we help every member find their way to that support.
View Safety ToolsIf you notice any of these signs in yourself or someone close to you, seek help immediately.
Contact y20's support team now, or use the safety tools below. Reaching out takes courage.
Y20's dedicated features to keep your gaming experience safe and enjoyable.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period.
Cap the total amount you bet over a set period. This automatically prevents you from overspending on bets. You can adjust this anytime from your account settings.
Set a time limit for how long you spend on the platform. Once the time is up, y20 will automatically log you out. Taking breaks from long sessions is good for you.
Temporarily suspend your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this time. Once the cooling-off period ends, your account is reactivated automatically.
Set a self-exclusion lasting anywhere from 6 months to 5 years. During this period, no new accounts can be created either. This is the most effective step for serious concerns.
At regular intervals, y20 reminds you how long you've been playing and how much you've spent. This awareness is the first step toward responsible gaming.
Y20's responsible gaming features are easy to use. Here's a step-by-step guide:
Log in to y20 and go to the profile menu. You'll find the "Responsible Gaming" option there.
Deposit limits, session time limits, or cooling-off periods — choose whichever option suits you.
Enter a specific amount or time period for your limit. Keep the figure realistic.
Once submitted, y20 will put it into effect immediately. You'll receive a confirmation message.
Whenever you need us, our support team is available via live chat or email.
| Limit type | Duration | Takes effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Betting Limits | Daily / Weekly | Instant | Active |
| Session time limit | Each session | Instant | Active |
| Cooling-Off | 24 hours – 6 weeks | Instant | Active |
| Self-exclusion | 6 months – 5 years | Instant | Active |
Someone struggling with addiction often can't see it themselves — but those close to them can. If you believe a friend or family member is dealing with a betting problem, take the following steps.
First, avoid direct accusations — that will only put them on the defensive. Instead, speak with empathy and make it clear that you have their best interests at heart.
Alternatively, you can contact y20's customer support to request that third-party limits be placed on that person's account — though this requires the account holder's consent.
Third, remember that tackling this alone is rarely easy. Seeking help from a professional counsellor or psychologist is the most effective path forward.
Blaming or shaming someone struggling with betting addiction only makes things worse. Compassion and professional support are the most effective approach.
Y20 strictly enforces an 18+ policy. We have a multi-layered verification system to prevent underage access. However, if there are children in your home, you'll need to take some steps on your end as well.
Recovery from betting addiction is possible — with the right support. y20's support team is with you around the clock. Reach out without shame or fear.
If you're unable to set up self-exclusion or limits on your own, our support team can do it for you directly.
Seeking help at y20 is completely confidential. Your information is never shared with anyone. We're here to support you — not to judge you.
If you feel you need a break from betting right now, click the button below to notify our support team.
Request Self-Exclusion View FAQsEvery member's safety is our priority at y20. Use our safety tools, stick to your budget, and keep betting fun. Join today and experience responsible gaming.
If You're Struggling support@y20.run or FAQ View · Terms & Conditions · 18+ adults only